Privacy policy
Last Updated: June 1, 2026
Maison Sève respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Maison Sève collects, uses, shares, stores, and protects information when you visit our website, place an order, create an account, subscribe to communications, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information directly from you, automatically through your use of our website, and from trusted service providers.
Information we may collect includes:
Personal Information
• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account credentials
Transaction Information
• Purchase history
• Products viewed
• Order details
• Shipping information
• Payment confirmations
Device & Technical Information
• IP address
• Browser type
• Device identifiers
• Operating system
• Referral source
• Website usage data
Marketing Information
• Email engagement
• SMS engagement
• Product preferences
• Survey responses
• Wishlist activity
• Loyalty-program activity
How We Use Information
Maison Sève may use collected information to:
• Process transactions
• Fulfill orders
• Provide customer support
• Manage customer accounts
• Communicate regarding purchases
• Send order updates
• Improve website functionality
• Improve customer experience
• Prevent fraud
• Verify transactions
• Analyze website performance
• Personalize marketing communications
• Conduct business operations
We may also use information to comply with legal obligations and enforce our policies.
Payment Processing
Maison Sève does not directly store complete payment-card information.
Payments may be processed by trusted third-party providers including:
• Shopify Payments
• Shop Pay
• PayPal
• Credit-card processors
• Future payment service providers
Payment information is handled in accordance with the privacy and security practices of those providers.
Shopify Platform Services
Maison Sève is hosted on the Shopify ecommerce platform.
Shopify provides the technology, infrastructure, payment processing integrations, security features, and related services that enable us to operate our online store.
As part of providing these services, Shopify may process certain customer information in accordance with its own privacy practices.
To learn more about how Shopify collects, uses, and protects information, please review Shopify's Privacy Policy.
Customers may also exercise applicable privacy rights through Shopify where appropriate.
Marketing Communications
Customers may voluntarily subscribe to:
• Email newsletters
• Promotional communications
• Product announcements
• Collection launches
• SMS communications
• Loyalty programs
• Membership programs
Consent may be withdrawn at any time through unsubscribe links, account settings, or by contacting Maison Sève.
Opting out of marketing communications does not prevent Maison Sève from sending transactional communications relating to orders, customer service matters, or account administration.
SMS Communications
If SMS services are offered, customers may receive:
• Order updates
• Delivery notifications
• Promotional messages
• Collection announcements
• Limited-release notifications
Message frequency may vary.
Message and data rates may apply.
Consent to receive SMS communications is not a condition of purchase.
Customers may opt out at any time by following the instructions provided in SMS communications.
Cookies & Tracking Technologies
Maison Sève uses cookies and similar technologies to improve website functionality and customer experience.
Cookies may be used to:
• Remember preferences
• Maintain shopping carts
• Analyze traffic
• Personalize content
• Measure advertising performance
• Improve website functionality
Customers may manage cookie preferences through browser settings.
Disabling cookies may affect website functionality.
Analytics & Advertising Technologies
Maison Sève may utilize analytics and advertising technologies including:
• Google Analytics
• Meta Pixel
• TikTok Pixel
• Shopify Analytics
• Advertising conversion tools
• Similar marketing technologies
These technologies help us understand:
• Website performance
• Customer behavior
• Marketing effectiveness
• Product interest
• Conversion activity
Information collected through these technologies may be used to deliver personalized advertising and improve customer experiences.
Customer Reviews & User Content
Customers may voluntarily submit:
• Product reviews
• Testimonials
• Survey responses
• User-generated content
By submitting such content, customers grant Maison Sève the right to display, reproduce, publish, and use such content for business and marketing purposes.
Customers should avoid submitting sensitive personal information through reviews or public content.
Loyalty Programs, Memberships & Subscriptions
Maison Sève may offer:
• Loyalty programs
• Rewards programs
• Membership programs
• Subscription services
• Discovery programs
• Exclusive-access offerings
Participation may require collection and use of information necessary to administer such programs.
Additional program-specific terms may apply.
How We Share Information
Maison Sève does not sell personal information.
We may share information with trusted service providers when necessary to operate our business.
These providers may include:
• Shopify
• Payment processors
• Shipping carriers
• Fulfillment partners
• Email service providers
• SMS service providers
• Analytics providers
• Fraud-prevention providers
• Customer-service providers
• Marketing providers
Information shared is limited to what is reasonably necessary to perform business functions.
Third-Party Fulfillment & Service Providers
Maison Sève may utilize third-party fulfillment providers, suppliers, manufacturers, logistics providers, and service partners.
Information necessary to fulfill orders may be shared with such providers solely for business purposes including:
• Order fulfillment
• Shipping
• Customer service
• Inventory management
• Fraud prevention
Data Retention
Maison Sève retains information for as long as reasonably necessary to:
• Fulfill orders
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Operate the business
Retention periods may vary depending upon the nature of the information.
Data Security
Maison Sève utilizes commercially reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
Customers acknowledge that use of internet-based services involves inherent security risks.
Children’s Privacy
The Services are intended solely for individuals who are 18 years of age or older.
Maison Sève does not knowingly collect personal information from individuals under the age of 18.
If we become aware that information has been collected from an individual under 18, we may delete such information and restrict access to our services.
Your Privacy Rights
Depending on applicable law, customers may have rights regarding their personal information, including rights to:
• Access information
• Correct information
• Delete information
• Restrict certain processing
• Withdraw consent where applicable
Requests may be submitted to:
hello@themaisonseve.com
Maison Sève may require reasonable verification before responding to certain requests.
Do Not Track Signals
Because there is currently no universally accepted standard governing Do Not Track signals, Maison Sève does not respond differently to browser-based Do Not Track signals.
International Visitors
Maison Sève currently serves customers within the United States.
Should international services become available in the future, personal information may be processed and stored within the United States or other jurisdictions where service providers operate.
Policy Changes
Maison Sève reserves the right to update or modify this Privacy Policy at any time.
Changes become effective upon posting to the website.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
Maison Sève
WESTLANE USA LLC dba Maison Sève
6751 N Sunset Boulevard, Suite 320
Glendale, Arizona 85305
United States
Email: hello@themaisonseve.com
© 2026 Maison Sève. All rights reserved.